Return Policy

Myza Jewels offers a simple and easy 7-day return policy to our customers. You can conveniently return or exchange any item within 7 calendar days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Seal and Tag: Please do not accept any order if the seal is broken/unsealed at the time of delivery.
  • Condition of Items: All returned items must be in proper condition and returned with original packaging and tags in place. Items without return tags will not be accepted.
  • Return Approval: After we approve the return pick-up based on the images you share, your package will be picked up by our courier partner.
  • Refund Process: Once the item is received by us, we will refund the amount back to you within 5-7 working days. (Myza Jewels will not be responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).
  • Shipping Charge: The shipping charge is not refundable.

Shipping Policy

At Myza Jewels, we are committed to ensuring that your shopping experience is seamless and satisfying. To achieve this, we offer a reliable and prompt shipping service. Here are the details of our shipping policy:

  • Processing Time: All orders are processed within 1-2 business days.
  • Shipping Time: We offer a shipping time frame of 2 to 5 business days from the date of dispatch. The exact delivery time may vary based on your location and shipping method selected at checkout.
  • Shipping Rates: Shipping rates are calculated based on the weight of your order and the delivery location. The rates will be displayed at checkout.
  • Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Quality Check and Refund

Once we receive the returned products, a quality check will be performed on the items by our team. This is subject to the return having met the following requirements:

  • Unused, Not Damaged, and Unwashed: Unworn, unused items that still bear the tag. The items shouldn’t be damaged from your end.
  • Original Packaging and Tags: The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  • Return Window: They should be returned within 7 calendar days from the delivery date.
  • Defective Items: In case you receive a damaged/defective item, Myza Jewels should be notified within 24 hours of receipt. We may request you to share a snapshot at

If any returned item does not meet the above-mentioned conditions, please note that the item will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case. A notification with the status of the return will be sent to the customer within 24-48 working hours from the date of receiving the items.

Return / Exchange Process

You can return or exchange an item online at by following the below steps:

  • Log in to the ‘My Account’ section at
  • Choose the order that needs modification.
  • Select the product to return or exchange and fill in the required information.
  • You may reach us on +918080371329 for taking return requests.

Customer Support

For any other queries, you can speak to our customer care team either by calling on +918080371329 or by e-mailing at

Please have the below information ready before you call customer care or mention the same in the email:

  • Order Number
  • Registered E-Mail ID
  • Product Name
  • Pick-Up Address

Please read the return policy carefully before returning an item.
This return policy applies to all items purchased directly from The policy is subject to change. Hence, please visit our website, for the latest policy.


You can exchange an item purchased on with the same item or another item; however, all exchanges are subject to stock availability.